The Playbook to Government Clerical and Administrative Support Positions - Table of Contents
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Introduction
What Is A Clerical Job?
Administrative Job Distribution by Specialty
Understanding Government Occupational Groups
What is Expected of grades GS-1 to GS-7
The Vacancy Announcement: Private vs. Government
Responding to a Government Vacancy Announcement
Rules of Highly Effective Government Job Seekers
The Federal Resume
Buzzwords and Action Verbs
Putting your Accomplishments on Paper
Written Statements About your Skills: KSAs
Sample Answers to KSA questions
Skill in preparing and/or editing correspondence and other forms of written material.
Ability to work with attention to detail and completeness.
Knowledge of proper filing procedures.
Skill in using office equipment such as computer, copying machine, typewriter, etc., and preparation of written documents, such as letters and memos, etc.
Knowledge of telephone etiquette and the ability to communicate with customers.
Ability to communicate effectively.
Ability to apply established policies, procedures, and practices to resolve a wide range of recurring administrative issues and problems.
Ability to locate, assemble, and compose routine, non-technical information for recurring reports and inquiries.
Knowledge of word processing automation software functions to support office operations and produce a variety of textual documents such as letters, reports, memos, and form letters.
Experience operating a computer, including word processing programs.
Experience providing clerical and administrative support to a team of individuals.
Knowledge of rules, procedures, and operations applied to clerical assignment to perform the routine, procedural work of the office, such as preparing and editing documents, maintaining files/records, entering data, screening telephone calls and visitors, and processing mail.
Knowledge of filing systems and procedures and the subject matter content of the materials being processed.
Knowledge of an organization's rules, procedures, operations, or business practices to perform the more complex, interrelated, or one-of-a-kind clerical processing procedures.
Knowledge of the location of organizational units, functions, and key personnel.
Knowledge of general office automation software, practices, and procedures sufficient to post file locations to a file tracking system.
Knowledge of the subject matter content of the materials being processed, and a knowledge of mail processing and control procedures.
Knowledge of the subject matter content of the materials being processed, and a knowledge of mail processing and control procedures.
Knowledge of administrative and clerical procedures and requirements, various office skills, and the ability to apply such skills in a way that increases the effectiveness of others.
Knowledge of the organization and functions of the office.
Knowledge of the duties, priorities, commitments, policies, and program goals of the staff sufficient to perform non-routine assignments such as: independently noting and following-up on commitments made at meetings and conferences by staff members.
In the space provided, please tell us about this experience. Be specific and provide us with a detailed description that best shows the job duties that you performed and the length of time that these duties were performed.
Knowledge of clerical practices such as opening/distributing mail, maintaining filing systems.
Knowledge of computer operating systems and associated equipment.
Knowledge of and skill in applying IT methods and procedures for documenting resolutions.
Knowledge of clerical practices such as opening/distributing mail, maintaining filing systems.
Skill in the use of a personal computer including Microsoft Office programs.
Ability to develop highly effective relationships with customers at all levels in order to develop mutually acceptable expectations.
Ability to assess the impact of a task to prioritize activities in alignment with organizational strategic goals.
Ability to provide advice and liaison support for managing administrative functions in an organization including human resources, budgeting/finance, and contracting/procurement.
Knowledge of government-wide, agency and facility systems and requirements in various administrative areas such as budget, personnel and procurement.
Experience in the application and practice of administrative management principles and methods.
Knowledge of budget processes and financial management practices and procedures.
Ability to plan, organize, and control work involving diverse activities.
Ability to negotiate and recommend effectively with representatives from diverse organizations.
Ability to conduct coordination and interaction across a broad range of activities agencies, to include federal, state, local, private sector, and international.
Extensive knowledge of logistics systems, principles, concepts and methodologies of program management with the ability to perform analytical assignments involving issues with program management and automated systems support.
Knowledge of Federal EEO compliance and enforcement regulations, procedures, and principles.
Ability to innovative techniques to troubleshoot and maintain telecommunications equipment and adjust system parameters.
Ability to schedule and coordinate actions required to install, purchase, staff and maintain customer support and information systems services.
Federal Resume Samples for Administrative Support/Clerical Positions
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